Warranty And Claims

Guidelines for Claiming Component Replacement Warranty

Welcome to Al-Hamd Traders! To ensure a smooth and efficient process for claiming your component replacement warranty, please follow the guidelines outlined below:

Eligibility Criteria

1. Warranty Period: Ensure that the component is within the warranty period specified at the time of purchase.

2. Original Proof of Purchase: Retain the original purchase receipt or invoice, as it is required to validate your warranty claim.

3. Authorized Resellers: The warranty is valid only for products purchased from Al-Hamd Traders or our authorized resellers.

Steps to Claim Warranty

1. Identify the Issue: Clearly identify the defect or malfunction in the component. Ensure that the issue falls under the warranty coverage.

2. Contact Customer Support: Reach out to our customer support team through email, phone, or our website to initiate the warranty claim process.

   • Email: alhamadtraders2@gmail.com

   • Phone: +92-3006922316

   • Website: https://alhamdtraderspk.com

3. Provide Necessary Details: When contacting customer support, be prepared to provide the following information:

   • Your name and contact details

   • Product model and serial number

   • Description of the issue

   • A copy of the original purchase receipt or invoice.

4. Follow Instructions: Our customer support team will guide you through the next steps, which may include troubleshooting, submitting additional documentation, or shipping the defective component to our service center.

5. Return of Defective Component: If required, securely pack the defective component and ship it to the address provided by our customer support team. Ensure that the package is properly labeled and includes all necessary documentation.

6. Evaluation and Replacement: Upon receiving the defective component, our technical team will evaluate the issue. If the component is found to be defective and within the warranty terms, a replacement will be provided.

Important Notes

• Exclusions: The warranty does not cover damage caused by misuse, unauthorized repairs, accidents, or natural disasters.

• Shipping Costs: The customer may be responsible for shipping costs associated with returning the defective component. Al-Hamd Traders will cover the cost of shipping the replacement component to the customer.

• Processing Time: Please allow [insert estimated time] for the evaluation and processing of your warranty claim.

Contact Us

For any questions or additional support, please feel free to contact our customer support team. We are here to assist you.

Thank you for choosing Al-Hamd Traders. We are committed to providing you with quality products and excellent service.